Configure Your Own PV Assistant
Hit Your Target PV Every Time!
Introducing PV Assistant, the easy way to protect your monthly PV total every order, every month.
Occasionally, some popular or seasonal Young Living products may not be available to ship with your monthly Essential Rewards order. This may create shipping delays or cause your order’s PV to fall short of qualifying for Essential Rewards, commissions, bonuses, and promotional rewards. Stay on track with PV Assistant! This convenient new feature allows you to pre-select alternate products that will be added to your Essential Rewards order in case some items become unavailable, ensuring you meet your desired PV for the month. The best part? PV Assistant adds alternates only when necessary to meet your desired PV.
Joining is easy, free, optional, and you pay only for the products shipped with your monthly order!
Common questions about the Essential Rewards subscription program
How do I subscribe to the Essential Rewards program?
You can subscribe in one of two easy ways:
1. Online through Virtual Office
2. By phone at 1.800.371.3515
If I want to cancel my subscription to the Essential Rewards program, can I do so online?
No. All Essential Rewards subscription cancellations must be over the phone with one of our helpful Member Services agents.
How many points do I earn for my Essential Rewards subscription order?
Is there a minimum PV for my monthly Essential Rewards subscription order?
Yes. Your monthly order in the U.S. must be at least 50 PV to qualify.
Can I change the items in my Essential Rewards subscription order and still receive all the benefits of the program?
Yes. You can change the items any time until 12 a.m. (midnight), MT, on your processing date, which is determined by you when you subscribe to the program.
How many points can I redeem each month?
You can redeem up to 375 points each month.
If I cancel my Essential Rewards subscription, do I lose my points?
If you cancel your subscription, you forfeit all unused Essential Rewards points. You must contact Member Services to cancel your subscription. Your monthly subscription to the program, if resumed, will accumulate points again at the 10 percent level.
Do I retain points earned for returned products?
No. You forfeit any points earned on products that you later return.
How do I redeem my points?
You can redeem your points online at checkout by selecting “Apply Points” or by contacting Member Services at 1.800.371.3515. More information on point redemption can be found by logging in to Virtual Office and viewing the ER tutorials.
How soon can I redeem points that I earn?
You earn points the minute your subscription order is shipped. You can redeem points any time after you have been subscribed to the program for two months.
When redeeming Essential Rewards points, do I go by the dollar amount or the PV amount in the price list?
When redeeming points, use the PV amount rather than the dollar value. For example, if you have 50 points, you can redeem them for any product with a PV value up to 50. Essential Rewards points can only be redeemed for products with full PV values. Not all products are eligible, and items purchased with Essential Rewards points are not returnable.
Do I need to place an order every month?
Yes. The Essential Rewards program offers rewards for shipments that process each month. Discounted shipping, earning loyalty gifts and rewards points, and maintaining higher rewards points percentages are contingent upon placing consecutive orders.
Can I use my points for promotional products such as discounted items?
You can buy any regularly available products at regular price as part of your Essential Rewards subscription order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Essential Rewards kits are not eligible, and some products are restricted for a time after they are released, such as products launched during our annual International Grand Convention. Contact Member Services at 1.800.371.3515 if you have questions about specific items.
Do my points expire?
Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned.
Comments or Questions?
We would love to hear from you. Please let us know if you have any questions or feedback.